Shipping and Returns

Shipping

We charge a flat fee of 20€ for orders totaling less than 60€. Orders that have a total of more than 60€ are shipped free of charge. Items are normally shipped via DPD within 1 to 3 business days from the time that the order was placed.

Returns & Exchanges

We hope you love your purchase, however, if you need to send back or exchange products you may return them to us for an exchange or a full refund less any shipping charges. Returns must be delivered to us within 30 days of the date you received the item(s). Ex: If you received your order on the 1st of the month, it would need to be delivered back to us by the 30th. ALL RETURNS SHOULD BE SENT TO THE WAREHOUSE IN POLAND. The exact address will be provided once we are emailed at info@catmoons.com.

Return shipment costs are the responsibility of the buyer. Returned goods must be delivered to us unused, in original packaging and in the condition they were received or may not be eligible for refund or be subject to a restocking fee. We cannot be held responsible for items damaged or lost in return shipment, therefore we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the item(s) or proof of received return delivery. Please allow 1 - 2 weeks for your return to be processed. To make a return, email us at info@catmoons.com to request a return authorization. Please include the order number and item(s) you wish to return.

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